Opening shift

In order for the responsible person to start or end the shift, it is necessary to switch the activity in the left menu:

• The shift is open - it shows that the person is now at the workplace, and now you can make him responsible for the dialog.

• If the shift is open, headphones with a microphone will be displayed next to the employee's name.
• If the employee is online, then under the photo it is marked with a green circle.

- Shift is open, online

    - Shift is open, offline

• Shift closed - inactive, not at work right now.

- Shift is closed, online

- Shift is closed, offline

Dialogue Distribution

Using ChatApp Bot, you can set up the automatic distribution of responsible persons. See how to do it here.