With the help of the Bot for quick responses, you can automate the work in dialogs and reduce the burden on technical support.
You need to create and configure a bot. Be sure to turn on the “Search in quick answers” function and turn on the Bot.

Bot Behavior:

• The Bot automatically answers each question if the answer exists in the Quick Answers Database.

• To stop the Bot for the current session with the client, write the /stopai command in strictly lowercase.

• The Bot does not respond if there is no answer in the Quick Response Database.