FAQ WEB WhatsApp
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FAQ WEB WhatsApp

This article reviews the issues of WhatsApp connection via Chat-api provider, this service is not a part of ChatApp, it is used as an integration. We strongly recommend to connect official WhatsApp product, which always works stably and does not require a phone connected to the Internet.

This version is not available for integration

Question of new users. Unofficial integration works under ideal Internet, requires Wi-Fi and mobile Internet as a reserve. If you open the phone and see working WhatsApp mobile application it does not mean routing go to integration server. It's not at all simple to set up background mode and energy saver disabling. Guide on setup.

Lifehack :

  • phone screen should always be on;
  • WhatsApp mobile application should always be active on the phone screen.
  1. Try to reload the account in My Account, but mandatorily wait for 3 minutes when reloading or cleaning.
  2. Reboot the phone.
  3. At worst clean the account. After cleaning the account will synchronize for 2 hours maximum.

Messaging in Bitrix24 via WhatsApp. Messaging should be performed by business messengers only, for example by official WhatsApp.

ChatApp smart messaging via WhatsApp. Messaging may be performed in any messenger, for example personal account in Telegram, since smart messaging sets pauses and does not send all messages at once.

If a client does not use WhatsApp, you may use integration with Telegram personal. 

Yes, but you need to use WhatsApp Business application.

  1. Install application to your phone.
  2. When registering in WhatsApp Business add the landline phone number.
  3. At the stage of phone confirmation select Call me option, not “Send SMS”. For details see instruction for Android and iPhone.
  4. Then install ChatApp as usual, set up the phone and Open line.
phone confirmation select Call me option

For messaging in WhatsApp use official product for business where the messaging is limited only by your budget for internet traffic, but remember, a client may add yout number to a black list.

  • For connection of official WhatsApp you don’t need a phone, any active WhatsApp number could be connected to official integration. Recommended.
  • When using Chat-api provider, the phone is essential.
    In this case for stable integration between WhatsApp and Bitrix24 the phone shall be permanently on, setup and connected to the Internet.

For WhatsApp integration via Chat-api provider, user cannot use multiple devices and web-browser. QR code may be scanned only in provider control panel.

If you read QR code in other application (web browser, WhatsApp for desktop):

  1. Open WhatsApp on your phone.
  2. Go to application settings and select Coupled devices.
  3. Press Quit on all devices. For example on iPhone the settings window may look as follows.
  4. Scan again Qr-code in settings of Chat-api provider control panel.
Quit on all devices




Help from integrators