Quick responses in the Personal Account
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Creating a database of quick responses in the Personal account

ChatApp Quick responses are convenient, standardized and prompt responses to customer questions in a web chat. You can create your own database of Quick responses both in the user's Personal Account and in the web chat itself. All information from the Base in the Personal Account will be automatically available in Quick responses in the ChatApp WEB.

Using Quick Answers in ChatApp WEB.

Create quick responses in Personal account

  • Go to your Personal Account and select "Quick Replies" in the left side menu.
  • Click on the "Create" button to create a new Notepad. Specify a name for the notebook and click on the "Save"button.
  • Once created, go to Notepad and select "+ Add to Root" from the sidebar.
  • Specify the name of the root folder in the title field and click on the "Save" button.
  • To add quick answers inside a folder, click on the "Add inside" button. This will create a new entry inside the root folder.
  • Enter a name in the title field and the Quick Reply text below. Click on the "Save" button. The quick reply will be saved as a new note inside the root folder.
  • To add a new quick reply inside the same root folder, click on the "Add Next" button. A new entry will be created inside the same root folder.
  • To create a new root folder, click on the button "+ Add to Root". To delete an entry, select the entry and click the "Delete" button.

Edit or delete notepad

To manage the notebook, select the gear in the right corner of the notebook. You can change the Name of the notebook and click on the "Save" button, or delete the entire notebook with all entries by clicking on the "Delete" button.

Share access to notebook

You can share access to the quick answer notebook using the Share button on the left side of the notebook.

  • Specify the user's email and their status "Edit" or "Read only". Then click on the "Add user" button.
  • Save the result using the "Save" button.

Search for quick answers

  • For a quick search in the Quick Answers Database, click on the "Search" button in the upper right corner. Enter the name of the note and click on the "Search" button.
  • All results with the specified text in the title or quick response text will be shown.


 

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