Let's consider an example - to write first from Bitrix24 in WhatsApp to the user from the created deal:

1. In the deal/lead card, go to ChatApp:

2. If the client displays a messenger (WhatsApp), then the button will be active - go to WhatsApp:

3. Click "Reply" and be the first to start a dialogue:

4. Result:

Send file to user

Let's consider an example, send the “Report” file to the user from the transaction in WhatsApp:

1. In the entity (lead, deal, contact), go to the ChatApp section
2. Select the messenger (whatsapp) to send the message to
3. In the dialog with the user, select attach a file - Select on computer / Select on disk (after downloading the file it will be automatically sent to the user) - paste the file:

    4. Result:

Send picture to user

1. In the dialog with the user, select attach a file - Select on computer / Select on My Drive (after downloading the file it will be automatically sent to the user) - insert a picture:

2. Result:

Start User Username Conversation

Use the Messenger field by choosing the type - Telegram.

Go to the ChatApp tab in which click on the Telegram icon.