Send message first from Bitrix24

• Go to the CRM section on the Bitrix24 platform and select a Lead, Deal or Company card.
• Go to the ChatApp tab and select a channel and messenger for communication.
• The available messenger is highlighted with an active icon.

Send message first to Telegram by Username

• Go to the Contact or Lead card and enter the Username of the contact in the Messenger field.
• Select a Telegram channel on the right and go to the ChatApp tab.

• Now you can write to the client first by his Username.

Create Dialog from Deal List