Working with tags in web chat

Working with tags in web chat

  1. How to customize dialog tags
  2. Tags filter

How to customize dialog tags

Custom tags are needed to designate dialogs by meaning, for the convenience of further work with them. You can configure them in the editor, directly in the chat settings.

They are linked to the company that you need to create in the My Business tab of the main menu. How to do it - read here.

Tags Filter

In order to find the necessary tagged correspondence, just click on the funnel icon to the right of the search line and select the desired tag from the list, and the system will sort the dialogs by it.

Note:

Labels of the old version of the web chat can be used here.

Help from integrators