Tools for improvement of service quality and growth of sales reputation conversions loyalties sales
Instantaneous communication and effective chats to increase customers confidence
Tasks we solve
ChatApp Dialog
Cloud contact center for sales teams and companies with a big number of cases.
Common window for all messengers and efficient tools for work with chats
ChatApp CRM Integration
Aggregator, adding messengers to CRM systems: Bitrix24, amoCRM, YClients, Altegio.
Expands possibilities of CRM systems: automation of sales through contacts, deals and leads, chats control and employees work analysis
ChatApp Developer
Common program interface (API) to connect various communication channels to corporate systems of company
ChatApp Bot
Generation of smart scenarios in chats with a customer.
Option of running automatic processes based on set parameters
Platform features
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Answer customers in off time
- Information on customers is collected in one place, and chats history is in CRM
- Contacts and deals for new clients are created automatically
- Common database of preset answers
- Online monitoring of load and response time
- Ratings review (average, maximum) and feedbacks after chats closure
- Review of detailed statistics by each channel
- Distribution of roles and access rights
- Preset scenarios of chats distribution: evenly, in strict sequence, simultaneously to all;
- Booking a specialist appointment (rpv-bot)
- Gathering of feedback and ratings
- Reaction to buttons or commands
- Collection of important data
- Collection of subscribers
- Approval and exchange of documentation in messengers: request and receipt of price lists and invoices from vendors and partners
- Automation and activities built in CRM, with an option to create a business process of any complexity
- Connection of artificial intelligence
- Widget for website stimulates a customer to communicate and allows the following:
- See detailed information on customers, including call sources
- Analyze marketing campaigns efficiency through Roistat and CallTouch
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Common contact center
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Answer customers in off time
- Information on customers is collected in one place, and chats history is in CRM
- Contacts and deals for new clients are created automatically
- Common database of preset answers
-
Operators work control
- Online monitoring of load and response time
- Ratings review (average, maximum) and feedbacks after chats closure
- Review of detailed statistics by each channel
- Distribution of roles and access rights
- Preset scenarios of chats distribution: evenly, in strict sequence, simultaneously to all;
-
Automation scenarios
- Booking a specialist appointment (rpv-bot)
- Gathering of feedback and ratings
- Reaction to buttons or commands
- Collection of important data
- Collection of subscribers
-
Business processes automation
- Approval and exchange of documentation in messengers: request and receipt of price lists and invoices from vendors and partners
- Automation and activities built in CRM, with an option to create a business process of any complexity
- Connection of artificial intelligence
-
Statistics and analytics
- Widget for website stimulates a customer to communicate and allows the following:
- See detailed information on customers, including call sources
- Analyze marketing campaigns efficiency through Roistat and CallTouch
Why ChatApp
Cases
Still have questions?
Use our Knowledge base or send a request and we'll contact you soon
Knowledge base- Tech support:
- Mon-Sun from 7:00 to 22:00
-
Messengers
@Chatapp_online_bot +55 (21) 960104492 -
Contacts
Copied support-en@chatapp.online