The Open Line Chat Renaming Robot will allow you to display all important information in a prominent place and highlight the dialogue at the right time.

• Go to the Robots tab and add a new Robot [ChatApp] Rename open line chat.
• Fill in the Robot fields:
  • license id - if you have only one valid license, then this field can be left blank;
  • Channel - select a channel for the Chat Rename Robot to work with;
  • Field "Messenger" - the Robot takes a chat from the Lead card, contact, etc.;
  • New chat name - enter a new name for the Open line chat.
• Click on the "Save" button.
• After the start of the renaming process, the Open Line chat will temporarily switch to the Bitrix24 workspace Administrator.
• When changing the name of the chat, the standard prefixes are preserved: WA; T etc.
• After the name is changed, the Open Line chat reverts to the original responsible manager.
• If there were several additional managers in the chat, then after Renaming the chat, only the responsible manager- the owner of the chat - will remain.

Chat renaming example

For example, let's consider an automation of the Chat Rename Robot, in which the chat is renamed along with the insertion of the Client's name.

• Add a new robot and fill in all required fields.
• Fill in the "New Chat Name" field, then put a hyphen (-) and enter {{contact:Name}}.

• With this setting, Chat will be renamed and Customer Name will be loaded from Contact Card.