Integrating messengers with CRM via ChatApp
Connect Chatapp tools with your CRM system. Integrate other services and messaging apps that are important to your business. Make your customer communications smart and automated.
How can you connect ChatApp and your CRM system?
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IFrame
You can add a button with a link to your CRM system that will open a dialogue with the client directly from the lead card. Manually searching for the dialogue is no longer necessary.
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Webhook
Send a notification (webhook) to another system to perform the desired action. For example, change the status in the CRM based on a specific user action in a conversation.
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Public API
Using the API, you can exchange all kinds of data between the two systems on a regular, automated basis. For example, you can automatically send a message with order details.
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Ready-made integration modules
We've created apps for popular CRM systems. Install the module and access Chatapp's advanced functionality.
Option 1.
Integration via IFrame. Button with link.
Enhance your ticketing or CRM system with a fully-featured contact center. You can contact clients directly from your CRM contact card, without having to navigate to third-party services.
Инструкция по интеграции через iFrame
Option 2.
Integration via the bot builder webhook.
Use a built-in mechanism where one application automatically sends data to another application when a certain event occurs.
Option 3.
ChatApp public API for developers
Exchange important data between two systems. Create smart interactions between your platforms.
By integrating through ChatApp's public API, you can expand your customer service and product functionality.
For example
Send and receive messages and their statuses.
Get a list of dialogs and their properties.
Distribute dialogues between those responsible.
Manage dialog labels.
Get Started with the ChatApp APIQuick start
PHP
1 $client = new \GuzzleHttp\Client();
2 try {
3 $response = $client->post(
4 `https://api.chatapp.online/v1/tokens`,
5 [
6 `headers` => [
7 `Content-Type` => `application/json`,
8 ],
9 `json` => [
10 `email` => `test@test.test`, // email from your personal account
11 `password` => `123456`, // password from your personal account
12 `appId` => `app_4556_1`, // appId from your personal account
13 ],
14 ]
15 );
16 $body = $response->getBody();
17 echo "<pre>";
18 print_r(json_decode((string)$body));
19 } catch (\Exception $e) {
20 echo "<pre>";
21 print_r([$e->getCode(), $e->getMessage()]);
22 }
Option 4.
Ready-made integration modules
ChatApp has developed ready-made integration modules for well-known solutions. It's like installing a game on your phone—you download it, and it works right away. These ready-made modules expand your CRM capabilities and make it easy to communicate with clients.
Download from app stores
Alteg.io market
ChatApp
Bitrix24 market
ChatApp
amoCRM market
ChatApp
Yclients market
ChatApp
Cases
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Knowledge Base