“Rating Collection” Block

The "Rating Collection" block gathers user ratings during conversations and saves them in the "Metrics" section. This block can be useful, for example, to evaluate the performance of technical support specialists. It is typically used in combination with the "Send Message" and "Wait for Message" blocks.

Configuring the Block

1. Go to the script editor and add the "Send Message" block to the workspace. Enter a text prompt asking the user to leave a rating, such as: "Please rate us from 1 to 5."
   
2. Add the "Wait for Message" block to ensure the bot waits for a response from the client.
   
3. Add the "Rating Collection" block.
   
4. When the script reaches the "Rating Collection" block, the system saves the client's message text in the "Metrics" section.

Example Scenario

The block can be used, for instance, in a technical support scenario. After the dialog is closed, the bot will send a message to the client requesting a rating and save the result in the "Rating" field within the "Metrics" section. Depending on the given rating, an appropriate follow-up message will be sent.