Getting Started with ChatApp

Step 1. Connect communication channels

Activate the 3-day demo mode for a line to explore all service features for free and connect the required communication channels:

Manager’s personal account:

Official WhatsApp:

WhatsApp Cloud API (for businesses in the CIS / UAE / Turkey and other countries)

Business bot accounts:

Telegram Bot
Viber Bot

Business accounts:

Email
Instagram
Facebook

Step 2. Connect ChatApp to your CRM

Add ChatApp to your CRM system and configure the integration:

Bitrix24
KommoCRM
Altegio
Other CRMs

Step 3. Enable service notifications

Receive instant alerts about channel status changes, line expiration.
How to enable notifications

Step 4. Invite employees

To work with dialogs in the unified Dialogs Scenario window and sync employees with the CRM, add employees to your organization’s project.
How to invite employees

Step 5. Connect the mobile version of Dialogs Scenario

Employees will be able to reply to customers from their phones and stay connected outside the office.
How to connect the mobile version

Step 6. Pay for the service

Service payment details
WhatsApp Business API pricing

Step 7. How to start a dialog first

Start a dialog with a customer