Connect the "ChatApp - WACA" connector to stay in touch with your clients in Bitrix24 open channels.
Benefits of WhatsApp Cloud API integration:
- Support for message delivery and read statuses;
- Ability to start a dialog with a WhatsApp user by phone number;
- Ability to send a template message from an open channel chat;
- Support indication of opening and closing of 24-hour session window.
- Correspondence from a single messenger window ChatApp Dialog;
- ChatApp quick replies bot support and auto-reply configuration;
- Support for quick replies;
- Contact blacklist management;
- ChatApp automation rules support - sending messages, files and crm documents.
Here is how to connect WhatsApp in Bitrix 24
After connecting the WhatsApp Cloud API channel in your personal account, install the ChatApp app in Bitrix24 via the market.
If you are already using other messenger integrations, to make the connector appear in the contact centre, you need to reinstall or update the app.
1. In the Contact Centre section in Bitrix24, click on the connector - "ChatApp - WACA".
2. In the pop-up window, click on the "Connect" button.
3. Fill in the data:
- In Settings select ChatApp line from the Account dropdown list – a line in which the WhatsApp Business API channel is available.
- Enter the name of the channel and phone number for a widget on the site
- Select communication channels messages from which will be delivered to open channels
- Enable or disable Auto-sync open channel chat name with CRM contact.
- To disable the system notification “FTC session is open (valid for 24 hours)". In the connector settings, uncheck the “Notification of the opening of a 24-hour session".
- Synchronize responsible persons.
- Press “Save and connect”.
The channel is added to the open channel. All clients’ messages will be delivered to a chat of your Bitrix24 and process according to open channel settings.
- Use contact, lead, or deal card in the ChatApp tab to open existing dialog or to send a pre-defined message to a client by phone number.
