When might this scenario be needed?
This scenario might be needed when you want to automate mass messaging or notifications to specific groups of clients in the Bitrix24 CRM system. It’s useful when you need to filter contacts by specific criteria (e.g., client type) and send information through messengers or email, while excluding irrelevant groups, such as the talent pool.
How can the chatbot help?
The chatbot automates the messaging process, relieving staff from manual work. It filters contacts to ensure only those meeting the required conditions receive messages. This helps avoid errors, speeds up data processing, and ensures timely delivery of messages. Additionally, the bot can integrate with external services (e.g., ChatApp) to enhance communication capabilities.
Example scenario
A company wants to notify its partners about new terms of collaboration. They have a client database in Bitrix24, where contacts are tagged by type (clients, partners, talent pool). The chatbot automatically filters the database, selects those whose contact type is “partner,” and sends them a message with the new terms via Telegram or another messenger, using the connected ChatApp system.