ChatApp Dialog
A single window for collecting and processing all messages from instant messengers, social networks and CRM
ChatApp Dialog is a cloud-based contact center for sales teams and companies with a large number of requests. Effective problem solving with loss of dialogues and dissatisfied customers
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Messengers in a couple of clicks
Connect channels in a couple of clicks
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Single Messaging Window
Correspond with clients in Dialogs.pro
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Manage support work
Monitor performance using metrics
Platform features
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Answer customers in off time
- Information on customers is collected in one place, and chats history is in CRM
- Contacts and deals for new clients are created automatically
- Common database of preset answers
- Online monitoring of load and response time
- Ratings review (average, maximum) and feedbacks after chats closure
- Review of detailed statistics by each channel
- Distribution of roles and access rights
- Preset scenarios of chats distribution: evenly, in strict sequence, simultaneously to all;
- Booking a specialist appointment (rpv-bot)
- Gathering of feedback and ratings
- Reaction to buttons or commands
- Collection of important data
- Collection of subscribers
- Approval and exchange of documentation in messengers: request and receipt of price lists and invoices from vendors and partners
- Automation and activities built in CRM, with an option to create a business process of any complexity
- Connection of artificial intelligence
- Widget for website stimulates a customer to communicate and allows the following:
- See detailed information on customers, including call sources
- Analyze marketing campaigns efficiency through Roistat and CallTouch
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Common contact center
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Answer customers in off time
- Information on customers is collected in one place, and chats history is in CRM
- Contacts and deals for new clients are created automatically
- Common database of preset answers
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Operators work control
- Online monitoring of load and response time
- Ratings review (average, maximum) and feedbacks after chats closure
- Review of detailed statistics by each channel
- Distribution of roles and access rights
- Preset scenarios of chats distribution: evenly, in strict sequence, simultaneously to all;
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Automation scenarios
- Booking a specialist appointment (rpv-bot)
- Gathering of feedback and ratings
- Reaction to buttons or commands
- Collection of important data
- Collection of subscribers
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Business processes automation
- Approval and exchange of documentation in messengers: request and receipt of price lists and invoices from vendors and partners
- Automation and activities built in CRM, with an option to create a business process of any complexity
- Connection of artificial intelligence
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Statistics and analytics
- Widget for website stimulates a customer to communicate and allows the following:
- See detailed information on customers, including call sources
- Analyze marketing campaigns efficiency through Roistat and CallTouch
Cases
Still have questions?
Use our Knowledge base or send a request and we'll contact you soon
Knowledge base- Tech support:
- Mon-Sun from 7:00 to 22:00
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Messengers
@Chatapp_online_bot +55 (21) 960104492 -
Contacts
Copied support-en@chatapp.online