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ChatApp Dialog

A single window for collecting and processing all messages from instant messengers, social networks and CRM

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ChatApp

ChatApp Dialog is a cloud-based contact center for sales teams and companies with a large number of requests. Effective problem solving with loss of dialogues and dissatisfied customers

Platform features

  • Start a chat in WhatsApp and Telegram from customers data base in CRM
  • Answer customers in off time
  • Information on customers is collected in one place, and chats history is in CRM
  • Contacts and deals for new clients are created automatically
  • Common database of preset answers
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  • Online monitoring of load and response time
  • Ratings review (average, maximum) and feedbacks after chats closure
  • Review of detailed statistics by each channel
  • Distribution of roles and access rights
  • Preset scenarios of chats distribution: evenly, in strict sequence, simultaneously to all;
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  • Booking a specialist appointment (rpv-bot)
  • Gathering of feedback and ratings
  • Reaction to buttons or commands
  • Collection of important data
  • Collection of subscribers
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  • Approval and exchange of documentation in messengers: request and receipt of price lists and invoices from vendors and partners
  • Automation and activities built in CRM, with an option to create a business process of any complexity
  • Connection of artificial intelligence
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  • Widget for website stimulates a customer to communicate and allows the following:
  • See detailed information on customers, including call sources
  • Analyze marketing campaigns efficiency through Roistat and CallTouch
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Cases

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