ChatApp Dialog
A single window for collecting and processing all messages from instant messengers, social networks and CRM
![ChatApp](/pictures/webp/dialog/get-start_chatapp_en.webp)
ChatApp Dialog is a cloud-based contact center for sales teams and companies with a large number of requests. Effective problem solving with loss of dialogues and dissatisfied customers
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Messengers in a couple of clicks
Connect channels in a couple of clicks
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Single Messaging Window
Correspond with clients in ChatApp Dialog
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Manage support work
Monitor performance using metrics
Platform features
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Respond to customers during off-hours
- Customer information is collected in one place, and chat history is stored in CRM
- Contacts and deals for new customers are created automatically
- Shared database of standard answers
- Monitoring of workload and response rate in real-time
- Viewing ratings (average, maximum value) and reviews
- Access to detailed statistics for each communication channel
- Distribution of employee roles and access rights
- Dialogues distribution scripts: evenly, in strict sequence, simultaneously to all
![ChatApp](/pictures/webp/main/capabilities_optimization_en.webp)
- Booking a specialist appointment (rpv-bot)
- Collecting feedback and ratings
- Response to buttons or commands
- Collecting information about customers
- Attracting subscribers
![ChatApp](/pictures/webp/main/capabilities_scripts_en.webp)
- Coordination and exchange of documentation through messengers: collecting prices and invoices from suppliers and partners
- Robots and activities integrated into CRM, with the ability to build business processes of any complexity
- Integration of artificial intelligence
![ChatApp](/pictures/webp/main/capabilities_automatization_en.webp)
- Viewing detailed information about customers, including referral sources
- Analyzing the effectiveness of advertising campaigns through Roistat and CallTouch (UTM tags)
- Segmenting customers using the tags tool
![ChatApp](/pictures/webp/main/capabilities_stats_en.webp)
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Unified Contact Center
- Start a chat in WhatsApp and Telegram from customers data base in CRM
- Respond to customers during off-hours
- Customer information is collected in one place, and chat history is stored in CRM
- Contacts and deals for new customers are created automatically
- Shared database of standard answers
-
Operator workflow optimization
- Monitoring of workload and response rate in real-time
- Viewing ratings (average, maximum value) and reviews
- Access to detailed statistics for each communication channel
- Distribution of employee roles and access rights
- Dialogues distribution scripts: evenly, in strict sequence, simultaneously to all
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Automation Scripts
- Booking a specialist appointment (rpv-bot)
- Collecting feedback and ratings
- Response to buttons or commands
- Collecting information about customers
- Attracting subscribers
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Business process automation
- Coordination and exchange of documentation through messengers: collecting prices and invoices from suppliers and partners
- Robots and activities integrated into CRM, with the ability to build business processes of any complexity
- Integration of artificial intelligence
-
Statistics and analytics
- Viewing detailed information about customers, including referral sources
- Analyzing the effectiveness of advertising campaigns through Roistat and CallTouch (UTM tags)
- Segmenting customers using the tags tool
Download the mobile application
![](/pictures/webp/dialog/mobile-app_en.webp)
ChatApp Dialog
ChatApp is a cloud-based contact center for business. We improve communication with clients through WhatsApp, Telegram, Viber, VK, Avito, Instagram and other channels in a single window mode
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Technical support:
Use our Knowledge Base or leave a request and we will contact you soon.
Knowledge base