Integration of messengers with Altegio / ChatApp
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Messengers and social media integration with Altegio

Combination of CRM and messengers features into one system with efficient tools to increase customers service quality.

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Altegio

Integrations

Start a chat with a customer

  • Personal user accounts, it may be used by a business when the number of conversations is low.

    WhatsApp

  • Pusiness account, keeps reputation of serious companies safe. Status of a business account is confirmed with a green tick and distinguishes from other users in the list of chats.

    WhatsApp Buisness

  • Is registered as a personal account of an employee, use it to start a chat with customers. Take care of customers' databases, allocating accounts for employees and connecting them to ChatApp.

    Telegram

Receive customers addresses

  • Is a business account, used for receipt of addresses from company's website.

    Telegram Bot

  • Is a connection of Vkontakte social media business account, works with messages and comments received from social media.

    Vkontakte

  • Is a business account, used for receipt of addresses from company's website.

    Viber Bot

  • Processing of addresses received from Avito online classified. Answer to customers in a common window or set up automation and bot.

    Avito

  • Processing of addresses received from Email. Answer to customers in a common window or set up automation and bot.

    Email

Platform features

Do not wait for a customer to write you, write him yourself. Select a contact you need and start a chat in WhatsApp or personal Telegram.

ChatApp

A bot will automatically schedule an appointment with specialists selecting required service, suitable date and time, add a record to a time schedule.

ChatApp

Employees do not need to call customers around anymore - the system itself will remind in a messenger on the need to visit a specialist.

ChatApp
  • Tools for collecting and analyzing incoming requests
  • Preset scenarios for feedback collection
  • Selection of loyal customers for their redirection to dedicated feedback platforms
ChatApp

Feature of roles assignment and chats distribution between employees for companies with big number of requests.

ChatApp
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Altegio

  • Automatic appointment to a specialist via WhatsApp, Telegram, VK
  • How to use a bot as an administrator assistant
  • Review of possible errors and troubleshooting
  • Integration with Altegio
  • Company and bot settings

FAQ

Yes, they can. By setting a bot in the Dashboard.

Yes, they can. By setting a bot in the Dashboard.

Yes, it is. By setting automatic messages sending.

Yes, it is. Both from Altegio dashboard, and from ChatApp dashboard.

Yes, you can. In a tab for communication with customers.

Why ChatApp

Cases

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Knowledge database