Integration of messengers with amoCRM / ChatApp
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Messengers integration with amoCRM

Handy and reliable integration for communication with customers in messengers and social media.

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AmoCRM

Integrations

Start a chat with a customer

  • Personal user accounts, it may be used by a business when the number of conversations is low.

    WhatsApp

  • Pusiness account, keeps reputation of serious companies safe. Status of a business account is confirmed with a green tick and distinguishes from other users in the list of chats.

    WhatsApp Buisness

  • Is registered as a personal account of an employee, use it to start a chat with customers. Take care of customers' databases, allocating accounts for employees and connecting them to ChatApp.

    Telegram

Receive customers addresses

  • Is a business account, used for receipt of addresses from company's website.

    Telegram Bot

  • Is a connection of Vkontakte social media business account, works with messages and comments received from social media.

    Vkontakte

  • Is a business account, used for receipt of addresses from company's website.

    Viber Bot

  • Processing of addresses received from Avito online classified. Answer to customers in a common window or set up automation and bot.

    Avito

  • Processing of addresses received from Email. Answer to customers in a common window or set up automation and bot.

    Email

Platform features

Do not wait for a customer to write to you, write him yourself. Channels available:

  • WhatsApp WEB (by phone number)
  • WhatsApp business API (by phone number)
  • Telegram personal (by username or by phone number)
ChatApp
  • Assignment of employees’ access to chats: by roles in CRM, by users and channels, by channels roles in ChatApp
  • Increase of chats quality due to knowledge database and standard answers improvement
  • Monitoring the actions of employees to analyze the quality of their dialogues
ChatApp

Powerful constructor of bots inside CRM for deals advance along the sales pipeline and profit advance:

  • Messages sending
  • Sending files, images, documents
  • Sending WABA templates
  • Configurator of conditions, control of channels and messengers
ChatApp

Creation of chats with customers from amoCRM using ChatApp Dialog. Available for iOS, Android or online.

ChatApp
  • Connection of several channels and numbers - enable all channels used by your customers
  • Automatic creation of deals and contacts – customers write from messengers and contacts database grows, contacts, profile pictures and chats are saved
  • Full synchronization – saving of all chats from messengers and CRM in a common database
ChatApp
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Frequently asked questions

It could be done by selecting a required pipeline in ChatApp integration settings.

If messenger icon is highlighted with a color in a deal card then you can write to this customer in the specific messenger.

In a deal or contact cards there are messenger icons by clicking on which you can start a chat. You may start a chat with a customer in amoCRM by a phone number (@username or client ID for Telegram personal channel).

Yes, you may use ChatApp widgets in Salesbot: send a message, send a file, set a tag, etc.

Logic widget will help to set up correct bot's logic and will define a messenger.

Yes, you can. Group chats from Telegram, WhatsApp and other messengers are created in special cards that allows to use them as chats of separate groups.

Yes, you can. To do so you need to perform the following actions:

In ChatApp settings switch off "Do not request password for access to WEB” option.

Create Operator and Controller roles with required rights of access to chats set up rights and roles for employees, as well as provide them access to channels in "My Business" section in the main menu of the Dashboard.

To do so untick the field “do not request a password”, and when an employee tries to enter your web chat there will be an authorization window.

Why ChatApp

Cases

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