When might it be needed:
You can make your bot even smarter by adding artificial intelligence to it. For this, there is a "ChatGPT" block in the Bot Builder.
First, make sure that:
- You have connected OpenAI to the bot;
- The model has been trained on quick responses.
How the chatbot helps:
The chatbot responds to the client's message with an artificially generated message. To do this, simply place it inside the script.
Scenario example:
A client reaches out with a question in the chat. The chatbot sends a welcome message, alerts the client that they are communicating with AI, and provides the command to summon a manager. If there's no command, ChatGPT will respond. If the client requests an operator, the dialogue will be routed to an employee, and a dialogue will be opened.