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Schema for bot


When might it be needed:

You can make your bot even smarter by adding artificial intelligence to it. For this, there is a "ChatGPT" block in the Bot Builder.

First, make sure that:

  • You have connected OpenAI to the bot; 
  • The model has been trained on quick responses.


How the chatbot helps:

The chatbot responds to the client's message with an artificially generated message. To do this, simply place it inside the script.


Scenario example:

A client reaches out with a question in the chat. The chatbot sends a welcome message, alerts the client that they are communicating with AI, and provides the command to summon a manager. If there's no command, ChatGPT will respond. If the client requests an operator, the dialogue will be routed to an employee, and a dialogue will be opened.