When might this be needed:
Often, sales require gathering a large amount of information upfront, such as city, budget, and primary tasks. This is necessary to immediately offer the customer the most suitable option. If we collect data manually, we'll consume the time of managers and fatigue the customer. At that moment, the purchase can easily fall through.
How a chatbot can help:
A chatbot will preliminarily gather all necessary data from the customer. The buyer won't need to spend time on correspondence or wait for a manager's response. They just need to follow the script of clarifying questions from the bot, which will appear instantly. This way, inquiries can be segmented quickly, and managers will immediately have all the necessary information.
Scenario example:
A company specializes in CRM implementation and preliminarily gathers information from the customer about their experience, tasks, and number of employees. The bot swiftly collects this information and passes it on to the manager.