When it might be needed
It can be challenging to convert Avito customers into buyers. They're not there all the time — they'll write, wait for a response for a couple of minutes, and then leave. If you don't respond quickly enough, the customer is lost. Often people aren't even interested in buying — they're just browsing, asking about product specifications. Each ad view is paid, so it's essential to maximize every visit.
As a result, there's a high dependency on the speed of manual inquiries processing by managers, consuming their time, which we pay for.
How the chatbot can help
The chatbot immediately responds to the client's message, prompts them to switch to a messenger, asks for their phone number, and initiates a dialogue in WhatsApp. The bot responds around the clock, so even if the client writes at 4 a.m., we won't lose them.
Scenario Example
The client writes on Avito and immediately receives an offer from the chatbot — if you want to learn more about the product and see photos, switch to WhatsApp or another messenger. The bot requests the client's number and provides the company's number. Then it notifies that they will contact in a few minutes via messenger — where they can discuss details and guide the client to purchase.