When Needed:
Gathering customer information is essential for effective communication in all interactions. Manual inquiries consume time and resources from managers or support staff.
How the Chatbot Helps:
The chatbot requests customer details like name, phone number, and email. Managers have this information at the beginning of the conversation. If immediate response is not possible, communication can continue via email, phone, or messenger.
Scenario Example:
When a customer contacts the company, the chatbot collects their contact details. Using regular expressions, it validates the entered phone number and email address for compliance with international standards. Upon successful validation, it offers a course on the ChatApp Bot Builder.