Integrate ChatApp contact center into your CRM

Variant 1. Through a single window of Dialogs channels

Supplement your ticket or CRM system with a full-fledged contact center for joint work with client dialogs. Connect ChatApp Dialogs in one day.

Integration via URL with contact transfer

You can add a link to the dialog to an external system - for example, to a CRM client card.

To do this, create a "ChatApp Dialogs" button in CRM. When you click on it, the chat in ChatApp Dialogs will open immediately with this client.

You no longer need to search for the dialog manually.

Variant 2. Integration via webhook of the bot constructor

The bot constructor can accept webhooks and send API requests. This functionality allows you to set up integrations between services using the REST API method.

Webhook — is a way for one program to automatically send data to another when something happens. It's like getting a message from a friend in a messenger.

For example, when a new client appears in the funnel, the webhook sends data to ChatApp — and launches the necessary scenario: for example, the system automatically sends a welcome message to the user.

You can get acquainted with the bot constructor in the article about the script editor..

Instructions will help you understand the topic

Sending and receiving webhooks in Bitrix24

Sending and receiving webhooks in AmoCRM

Sending messages to Bitrix24 contacts through the bot constructor

Receiving requests from Tilda via webhook

Variant 3. Public ChatApp API for developers

API is like a "bridge" between two systems that allows them to communicate with each other and exchange data. You can manage any communication channels in CRM using API requests.

Using integration via public ChatApp API, you can expand customer service and functionality of your products.

For example

Send and receive messages and their statuses

Get a list of dialogs and their properties

Distribute dialogs among responsible people

Manage dialog labels

Start working with ChatApp API

Quick start

                    
                        PHP
                        
                    
                    
                        
                                                    1 $client = new \GuzzleHttp\Client();
                                                    2 try {
                                                    3     $response = $client->post(
                                                    4          `https://api.chatapp.online/v1/tokens`,
                                                    5         [
                                                    6             `headers` => [
                                                    7                 `Content-Type` => `application/json`,
                                                    8             ],
                                                    9             `json` => [
                                                    10                 `email` => `test@test.test`, // email из личного кабинета
                                                    11                 `password` => `123456`, // пароль из личного кабинета
                                                    12                 `appId` => `app_4556_1`, // appId из личного кабинета
                                                    13             ],
                                                    14         ]
                                                    15     );
                                                    16     $body = $response->getBody();
                                                    17     echo "<pre>";
                                                    18     print_r(json_decode((string)$body));
                                                    19 } catch (\Exception $e) {
                                                    20     echo "<pre>";
                                                    21     print_r([$e->getCode(), $e->getMessage()]);
                                                    22 }

Variant 4. Complex integration with popular CRM systems

For well-known market solutions, ChatApp has developed ready-made integration modules. This is like installing a game on your phone - you download it and it works immediately. Ready-made modules expand the capabilities of CRM and allow easy communication with clients.

Alteg.io market

ChatApp

Bitrix24 market

ChatApp

amoCRM market

ChatApp

Yclients market