ChatApp integrates messengers and communication services into Bitrix24. Thanks to the integration, many communication methods become available and much more convenient to use directly from the CRM system.
What channels does ChatApp integrate into Bitrix24?
The following channels are available for connecting to open lines:
- WhatsApp Business API – connecting the official WhatsApp Business API business account;
- WhatsApp ChatAPI – connecting a personal WhatsApp account;
- Telegram Personal – connecting a personal Telegram account;
- Telegram bot – connect Telegram bot;
- Viber bot – connect Viber bot;
- Vkontakte – connection of the Vkontakte group;
- Avito – connecting a personal Avito account.
What are the benefits of ChatApp integrations?
Benefits of All ChatApp Integrations
Common benefits are available for all ChatApp integrations. All ChatApp integrations in Bitrix24 have these features, regardless of their functionality.
- The ability to work with a single web chat ChatApp WEB – all messages sent to a particular messenger will be displayed in a single web chat, which is available both from the ChatApp Personal Account and from Bitrix24.
- Support for the ChatApp quick reply bot and setting up auto-replies – the quick reply bot connects from your Personal Account and works in a web chat when you are unable to respond to customer messages on your own.
- Using the Quick Replies Database – The Quick Replies Database is a unique source of information that you collect on your own and incrementally.
- Contact blacklist management – you can block or unblock unwanted contact.
- Support for ChatApp robots – sending messages, files, CRM documents, etc.
Advantages of ChatApp messengers
Individually, each of the messengers has its own benefits. With integrated messengers, you can track the status of message delivery and reading, start a dialogue with a client by his phone number or @username, use specialized robots, and much more.
- Support for message delivery and reading statuses;
- Ability to start a conversation with a WhatsApp user by phone number;
- Ability to send a template message from an open line chat;
- Ability to use a robot to send a template message;
- Support for indication of opening and closing of the 24-hour session window;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick reply Database;
- Contact blacklist management;
- Support for ChatApp robots.
- Support for message delivery and reading statuses;
- Ability to start a conversation with a WhatsApp user by phone number;
- WhatsApp user phone number verification;
- Support for group chats;
- Creating and deleting a group through a robot;
- Adding members to the group through the robot;
- Reflection in open lines of messages that were sent from the WhatsApp application;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick reply Database;
- Contact blacklist management;
- Support for ChatApp robots.
- Support for message delivery and read statuses;
- Ability to start a dialogue with a Telegram user by phone number or @username;
- Checking the phone number of a Telegram user;
- Support for group chats;
- Creating and deleting a group through a robot;
- Adding members to the group through the robot;
- Reflection in open lines of messages that were sent from the Telegram application;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick replies Database;
- Contact blacklist management;
- Support for ChatApp robots.
- Support for group chats;
- Support for quoting incoming messages;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick replies Database;
- Contact blacklist management;
- Support for ChatApp robots.
Vkontakte:
- Support for comments on posts, products and services;
- Support for quoting incoming messages;
- Reflection in open lines of messages that were sent from the Vkontakte application;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick replies Database;
- Contact blacklist management;
- Support for ChatApp robots.
- Support for message delivery and read statuses;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick reply bot and setting up auto-replies;
- Using the Quick replies Database;
- Contact blacklist management;
- Support for ChatApp robots.
- Reflection in open lines of messages that were sent from the Avito application;
- The ability to work with a single web chat ChatApp WEB;
- Support for the ChatApp quick replies bot and setting up auto-replies;
- Using the Quick reply Database;
- Contact blacklist management;
- Support for ChatApp robots.
