ChatApp WEB - a single window for all messengers
ChatApp Web is a window of all channels of the company, combining all instant messengers, which is integrated into CRM and can be used in a separate browser tab. This is a good alternative to native CRM chat and even has benefits, such as interactive tags.
ChatApp WEB is integrated into Bitrix24 and Kommo, and developers can integrate it into their applications.
CRM failures often occur, in which case employees will not lose contact with clients in the WEB ChatApp.
Synchronize messages to CRM chats
Messages sent to the WEB ChatApp are synchronized to CRM chats and marked "Alternative Chat" accordingly: