WhatsApp Business API integration with CRM Bitrix24 / ChatApp
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WhatsApp Business API integration with CRM Bitrix24

ChatApp-WABA Connector is a ChatApp channel in Bitrix24 contact center allowing to set up WhatsApp Business API connection in open lines.

Benefits of WhatsApp Business API Integration:

To connect WhatsApp in CRM Bitrix24

After connection of WhatsApp Business API channel in My Account, install ChatApp application in Bitrix24 using the market. 

If you already use integration of other messengers, you need to reinstall or update the application to make the connector appear in the contact center.

1. In Contact center section of Bitrix24 press ChatApp– WABA connector

2. In the menu select Create new open line or connect to previously created

3. In opened widget press Connect button.

4. Fill in the data:

  • In Settings select ChatApp license from the Account dropdown list – a license in which the WhatsApp Business API channel is available
  • Enter the name of the channel and phone number for widget on site
  • Select communication channels messages from which will be delivered to open lines
  • Enable or disable Auto-sync open line chat name with CRM contact.
  • To disable the system notification “FTC session is open (valid for 24 hours)". In the connector settings, uncheck the “Notification of the opening of a 24-hour session".
  • Press Save and connect.

The channel is added to the open line. All clients’ messages will be delivered to a chat of your Bitrix24 and process according to open lines settings.

  • Use contact, lead or transaction card in ChatApp tab to open existing dialog or to send a pre-defined message to a client by phone number
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