Sequence of WhatsApp Business API connection
In this article will go through the whole process of a phone number connection to WhatsApp Business API (WABA):
- Send us the link to your company on Facebook. Company confirmation on Facebook
- In Facebook business manager add access for our employee email@example.com
- Send us the company telephone number to connect (a new one is best, and a working one connected later). Number transfer to WABA
- Send us the company's full address as it appears on the company confirmation in the Facebook business manager.
- Send us your desired WhatsApp company name and avatar. Requirement for the company name. Check name here.
- Creation and moderation of the first textual template
- Testing HSM-template operation
- WABA tariffs
- Learning how to use WABA account and its basic settings
What do we need:
To connect WABA a prerequisite is to have a confirmed profile of company (Limited Liability Company, individual entrepreneur, etc.) in Facebook Business Manager, company’s page on Facebook, web-site and e-mail at company's web-site domaine.
How long does it take:
Period of WABA connection depends on the speed of company check in Facebook. If you do everything as instructed, it will take from several hours to several weeks (in case the Mercury is in a badass phase). In order not to lose time waiting for company confirmation, we offer to use registration with postponed verification by connecting test WABA.
“WABA registration with postponed verification”
You instantly get test access to WABA for a month, the company check on Facebook goes along with an API already working and this solves the problem of inactive company confirmation button. Who has inactive company confirmation button in a profile, the fastest and effective way to activate it — connect test WABA.
There are two important issues which should be taken into account when using registration with postponed verification:
- Initially and until the verification is complete WhatsApp will be available with limitations (more about limitations here);
- Although there are restrictions by WhatsApp, the ChatApp license is paid in full from the moment you go through the signup form to connect.
For registration with postponed verification contact your ChatApp manager
Company confirmation on Facebook
Number transfer to WABA
You need to delete the account from WhatsApp mobile application if the number was previously used in WhatsApp: Settings – Account – Delete Account.
You inform the ChatApp manager regarding convenient way to transfer number to WABA: with an SMS or a call by robot which you tell the received code.
Creation and moderation of the first textual template
ChatApp manager will advise, prepare and send a textual template to WhatsApp for moderation. This template is the point where interaction of your business with audience begins. It takes more time to check the first message than the next ones – 2–3 hours. Then they are agreed in 3–5 minutes.
Testing HSM-template operation
After moderation of the first template you can test it and send a message to ChatApp WEB, ChatApp mobile application, CRM Bitrix24 or AMOCRM.
All details of WABA tariffication are described in the article: WhatsApp Business API tariffication
Training on how to use WABA account and its basic settings
If necessary, the ChatApp manager will provide training on the work with WABA account and its basic settings
All procedure on WABA connection for Facebook-verified company account takes about 2–3 days.
Now you’re connected to WhatsApp Business API (WABA) and can start working with clients.
More to read
- Installing Application
- Channels connection
- Messenger integration
- WhatsApp integration
- WhatsApp Business API integration
- Telegram integration
- Viber integration in Bitrix 24
- Telegram bot integration
- Integration of Avito
- How to start a dialogue with a Telegram user
- Send message first from CRM
- Duplicate leads and deals
- About BotApp24
- Install BotApp24
- Teach Chatbot
- Create Chatbot
- Connect Chatbot to Bitrix24
- Add Chatbot to Open Channel
- Test Chatbot
- Configure Data Collection
- Chatbot Response to WhatsApp Calls
- Setting up a chatbot to collect feedback
- Configure Regular Expressions
- Special Characters for Regular Expressions
- FAQ. BotApp24