Sequence of WhatsApp Business API connection / ChatApp
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Sequence of WhatsApp Business API connection

In this article will go through the whole process of a phone number connection to WhatsApp Business API (WABA): 

To connect WhatsApp Business API you need to have:

1. Verified company profile, Limited Liability Company, individual entrepreneur, etc. In Facebook Business Manager.

2. Company page on Facebook.

3. E-mail on the domain of the company's website.

4. Phone number transferred to WhatsApp business API does not return to mobile WhatsApp.

1. Send us a link to your company on Facebook
2. In Facebook Business Manager, add access for our employee, he will provide the address, when contacting
3. Send us a new company phone number to connect to WhatsApp Business API in Facebook Business Manager, the work number can be connected later.

It is necessary to delete the account from the WhatsApp mobile application if the number was previously used in WhatsApp: Settings - Account - Delete Account.

Tell the ChatApp manager a convenient way to confirm the transfer of the number to WhatsApp Business API: via SMS or a robot call, and pass the received code to him.

Just deleting the WhatsApp app won't help.

4. Send ChatApp managers the full address of the company specified when confirming the company in Facebook* Business Manager. Desired WhatsApp company name and Icon. Title requirement. Check name status here.

As soon as the company goes for confirmation, 50 outgoing conversations will become available. After passing the verification, the company will move to the next level of access. The description of WhatsApp Business API levels can be found here.

The verification of the company takes place on the side of Facebook*, so it can take from several hours to several weeks. Performing actions according to the instructions increases the chances of passing the check faster.

6. Creation and moderation of the first text template

The ChatApp manager will consult, prepare and send a text template for moderation in WhatsApp, from which the business will begin interacting with the audience. It takes more time to check the first message than the subsequent ones - 2-3 hours. Further coordination takes 3-5 minutes.

7. Testing the operation of the HSM template

After moderating the first template, you can test sending a message to ChatApp Dialog, ChatApp mobile application, Bitrix24 CRM, or amoCRM.

8. Training in working with the WhatsApp Business API account and its basic settings

If necessary, the ChatApp manager will train you to work with your WhatsApp Business API account and its basic settings

The entire WhatsApp Business API connection procedure for a verified Facebook* company account usually takes 2-3 days.

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