WhatsApp integration with CRM Bitrix24 / ChatApp
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WhatsApp integration with CRM Bitrix24

ChatApp-WhatsApp connector is a ChatApp channel in Bitrix24 contact center allowing to set up WhatsApp connection in open lines.

Benefits of WhatsApp Chat API integration:

To connect WhatsApp in CRM Bitrix24

After connection of WhatsApp channel in My Account, install ChatApp application in Bitrix24 using the market. 

If you already use integration of other messengers, you need to reinstall or update the application to make the connector appear in the contact center.

  • In Contact center section of Bitrix24 press ChatApp - WhatsApp connector
  • In the menu select Create new open line or connect to previously created
  • In opened widget press Connect button.
  • In Settings select ChatApp license from the Account dropdown list – a license in which the WhatsApp  channel is available
  • Enter the name of the channel and phone number for widget on site
  • Select communication channels messages from which will be delivered to open lines
  • Press Save and connect

The channel is added to the open line. All clients’ messages will be delivered to a chat of your Bitrix24 and process according to open lines settings.

  • Use contact, lead or transaction card in ChatApp tab to open existing dialog or write to a client by phone number