When might it be needed:
WhatsApp is one of the most popular communication channels. Often, companies have a unified WhatsApp channel, often through a "gray" integration. A company may have 20 managers, but the communication goes through one number. Meanwhile, many clients prefer calling directly on the messenger rather than texting. With the integration of the WhatsApp channel with a unified number, there is no technical possibility to answer every call. This situation can easily lead to losing clients.
How the chatbot helps:
The bot responds to a missed call by sending the client a welcome message promising a callback. Afterward, the bot immediately sends a notification to the responsible manager's phone with the client's details and a request to call back on the specified number. As an option, the bot can be configured to automatically create a task in the CRM system.
Scenario example:
A client accustomed to communicating via messenger calls attempts to reach the company's account. The bot greets them and asks to wait for a callback, while the manager receives a notification and calls back the client.