👍 New level of customers’ support!
1 month ago
⏱ With increased number of customers in peak period, our tech support faced with a problem of timely processing of tickets, as a result the number of customers dissatisfied with waiting time has also increased.
📬 We had too much chats, to deal with them all we would have to have a whole army of tech support specialists. And it always takes a lot of time to train new specialist and get them dived into the product, no matter how competent they may be.