- Disable dual authentication.
Authorize your Telegram account
1. In your personal account, go to Selected company and select the line with the purchased Telegram Personal channel.
2. Opposite Telegram, click the connect button.
3. In the window that opens, enter the phone number connected to Telegram.
4. Enter the verification code that will be sent to Telegram.
Do not forward the code to other people on Telegram. The Telegram security system will see that you have sent the code and it will become invalid.
5. Done, Telegram personal is now connected.
You can disconnect the line in the settings of your Telegram account:
Settings → Devices → End session
Or you can do it by clicking on setup → Unbind Authorization.
The main differences between connecting Telegram Bot and Telegram Personal:
| Connectivity | Telegram Personal | Telegram bot |
| Be the first to text to the client by phone number or @username | + | - |
| Receive incoming messages from the client and reply to them | + | + |
| Connect group chats | + | + |
| Create a mailing to your customer base | + | - |
| Control message sending and delivery statuses | + | - |
| Collect contacts from Telegram groups | + | - |
| Integrate Telegram into CRM | + | + |
| Connect Robots to Bitrix24 and Salesbot to AmoCRM | + | + |
| Use phone contact database or @username | + | - |
What to do if your Telegram account is blocked?
If your Telegram account has been blocked, then you need to contact the Telegram technical support service.
Contact to Telegram technical support →
ChatApp is not a Telegram technical support and is not responsible for blocking / unblocking accounts.
How to avoid account blocking in the future?
To avoid blocking your Telegram account, you need to issue a ChatApp line and connect a Telegram Personal channel. As part of the issued line, you can use:
- Smart Mailing - This tool allows you to make mailings in Telegram and WhatsApp without the risk of having your account blocked. Smart mailings do not arouse robot suspicion thanks to flexible settings.
- Inviter - This tool automatically invites users to Telegram and WhatsApp groups.
We recommend sending messages to Telegram no more than once every 20 minutes. In WhatsApp, set the interval between messages to at least 30 seconds.