Bitrix24 controls duplicate only using a standard phone and email fields.
ChatApp generates a non-existent email for Telegram contacts because The username of a Telegram account is not taken into account by the CRM system to control duplicates. To prevent duplication of contacts and leads, ChatApp uses a non-existent email containing the username of the contact, for example, firstname.lastname@example.org
Disable option for Telegram connector (contacts and groups).
Disable option for WhatsApp connector (group)
- To avoid duplication of leads and contacts, we use a non-existent email containing the group id, for example,
- In this case, duplication of leads and contacts will not occur.
- If you will never use the ChatApp robot in Bitrix24 to create groups, disable the creation of a non-existent email.
How to install the ChatApp app from the Bitrix24 market →
How to connect ChatApp channels to Bitrix24 open line →
Benefits of integrating ChatApp messengers →
How to synchronize Bitrix24 contacts with a mobile device →