Interactive tags for dialogs

Interactive tags for dialogs

ChatApp uses interactive tags allowing to tag dialogs by importance/urgency, types of clients/leads segmentation, assign your own unique categories, it will help all employees to see changes in chats immediately and to work more efficiently with dialogs and improve the time of their processing.
Tags are displayed in the list of dialogs.

To assign the tag, in My Account select menu Channels [Licenses]. In the opened list of licenses select the required one and press Settings.

Scroll to item Dialog tags, press Add new tag.

In the opened window in the field Category, select the dropdown list to select the category and press Add new category. More than one category may be added, for example: Client type, Lead type, Urgency, Importance and add required number of tags for each category.
You may use text names for tags, assign color for text highlighting, set the sorting order of the categories.

Category editing window allows to change category name and sorting. You may also use emojis in a tag name instead of text. Emojis may be copied from the messenger.

 

Example of categories and tags:

Category Tag
ImportanceVery important ðŸ’¥Important🌟Medium  âš¡ï¸Not importance âœ¨
UrgencyVery urgent🏇🏻Urgent🏃🏻‍♂️Medium urgency🚶🏻‍♂️Not urgent👨🏻‍🦯
Client typeVip ðŸŽ–Gold ðŸ¥‡Loyal🥈One-time🥉
Lead typeHot🔥Warm☀️Heated⛅️Cold❄️

Now, when processing dialogs in ChatApp WEB, to assign tags in dialogs, you need to click on the client's avatar and in the menu that opens with a set of tags for each of the configured categories, select the ones you need:



After assignment of tags in ChatApp Web, your employees will navigate much faster in dialogs and work more efficient.

Help from integrators