Sending automatic replies outside of company business hours

Sending automatic replies outside of company business hours

  • Set up your company's working hours (Monday to Sunday) in the "My Business" section
  • Go to your ChatApp personal account and select "Bot" in the left side menu.
  • In the settings of your personal account, you need to configure the block "Work outside working hours"
    • Actions - “Working after hour”
    • Actions - "Enable schudule"
    • Write the text of the answer

The Bot will remember the work time of the company, taking into account the lunch break (this is located in "My Business") and further, if the client writes a message to you after hours, he will receive the appropriate response from the bot:

 

If a request is received outside working hours, the bot will notify about this, but if the employee continues the dialogue, the bot will consider the dialogue active and when closed, the standard scheme with a notification and a rating request will work when closing.

Notification about non-working hours comes exactly once a day. If there are several chat sessions during non-working hours, there will be no repeated notifications.

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