WABA Template Examples
Template guidelines - https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/?translation
Template Categories
Issue Resolution - Used to answer questions or get customer feedback about your business.
Reservation Update - Used to confirm, remind, or otherwise update customers' reservations.
Ticket Update - Used to send information about tickets or updates. Alert Update - Used for important updates or news.
Appointment Update - Used to confirm, remind, or other updates about customer appointments.
Personal Finance Update - used to notify about changes in personal finance.
Shipping Update - used to inform about updates on customer orders. Account Update - used to report updates or changes to customer accounts.
Payment Update - used to notify customers about their payment.
Transportation Update - used to send information about the delivery status of goods.
Auto-Reply - Used to automatically reply to customers when a company representative is offline or not ready to reply immediately.
1. Notification of accepted application template:
- Template Name - Notification of accepted application
- Element name - alert_get_ticket
- Template text - Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online]
- Category - AUTO_REPLY
- Type - Text
- Language - English
In the template, you can add an email button by writing in the template text:
Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online] | [Email,chats@app24.online]

2. Service quality assessment template:
- Template Name - Service quality assessment
- Element name - company_assessment
- Template text - Please rate the quality of service. | [Good] | [Bad]
- Category - ISSUE_RESOLUTION
- Type - Text
- Language - English
3. Template for sending a phone to a customer :
- Template Name - If you have any questions
- Element name - company_assessment
- Template text - If you have any questions, call the number {{1}}.
- Category - ALERT_UPDATE
- Type - Text
- Language - English
4. Order delivery template:
- Template Name - Order delivery
- Element name - text
- Template text - Your order has been delivered {{1}}.
- Category - SHIPPING_UPDATE
- Type - Text
- Language - English
- Installing Application
- Channels connection
- Messenger integration
- WhatsApp integration
- WhatsApp Business API integration
- Telegram integration
- Viber integration in Bitrix 24
- Telegram bot integration
- Integration of Avito
- How to start a dialogue with a Telegram user
- Send message first from CRM
- Duplicate leads and deals
- About BotApp24
- Install BotApp24
- Teach Chatbot
- Create Chatbot
- Connect Chatbot to Bitrix24
- Add Chatbot to Open Channel
- Test Chatbot
- Configure Data Collection
- Chatbot Response to WhatsApp Calls
- Setting up a chatbot to collect feedback
- Configure Regular Expressions
- Special Characters for Regular Expressions
- FAQ. BotApp24