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Template Examples

There are 3 categories of templates developed for WhatsApp Business API in ChatApp.

  • Authentication - Ability to authenticate users with one-time codes, e.g. during a multi-step login process, account verification, account recovery, account integrity issues
  • Marketing - Sending promotions, offers, information, or calls to action to customers. Any correspondence that does not fall under the description of the categories "Services" or "Authentication"
  • Utility - Processing specific requests or transactions, sending customers updates on the current transaction, including post-purchase notifications and checks for regular purchases.

Template examples

1. Verification code EN

Element name: verification_code01

Template text: Hello! Verification code {{1}}


Type: TEXT

Language: English 

2. Thank you for registration

Element name: thankforregistration1

Template text: Hi! Thank you for registration at {{1}}. Meeting at {{2}} at {{3}}. See you!


Type: TEXT

Language: English

3. No Name

Element name: sample_issue_resolution

Template text: Hi {{1}}, were we able to solve the issue that you were facing?
This message is from an unverified business.  | [Yes] | [No]

Category: Utility

Type: TEXT

Language: English


How to send a WhatsApp Business API template from the dialog

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