WABA Template Examples

Template guidelines - https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/?translation

Template Categories

Issue Resolution - Used to answer questions or get customer feedback about your business.

Reservation Update - Used to confirm, remind, or otherwise update customers' reservations.

Ticket Update - Used to send information about tickets or updates. Alert Update - Used for important updates or news.

Appointment Update - Used to confirm, remind, or other updates about customer appointments.

Personal Finance Update - used to notify about changes in personal finance.

Shipping Update - used to inform about updates on customer orders. Account Update - used to report updates or changes to customer accounts.

Payment Update - used to notify customers about their payment.

Transportation Update - used to send information about the delivery status of goods.

Auto-Reply - Used to automatically reply to customers when a company representative is offline or not ready to reply immediately.

1. Notification of accepted application template:

• Template Name - Notification of accepted application
• Element name - alert_get_ticket
• Template text - Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online]
• Category - AUTO_REPLY
• Type - Text
• Language - English

In the template, you can add an email button by writing in the template text:

Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online] | [Email,chats@app24.online]

2. Service quality assessment template:

• Template Name - Service quality assessment
• Element name - company_assessment
• Template text - Please rate the quality of service. | [Good] | [Bad]
• Category - ISSUE_RESOLUTION
• Type - Text
• Language - English

3. Template for sending a phone to a customer :

• Template Name - If you have any questions
• Element name - company_assessment
• Template text - If you have any questions, call the number {{1}}.
• Category - ALERT_UPDATE
• Type - Text
• Language - English

4. Order delivery template:

• Template Name - Order delivery
• Element name - text
• Template text - Your order has been delivered {{1}}.
• Category - SHIPPING_UPDATE
• Type - Text
• Language - English