The system can request additional information from the customer.
In the screenshot, an email was requested from the client
![](https://chatapp.online/images/2022/10/17/Ap82TWuqK7qBr31Ctr1PjH8MEQ8HgMBYuoG6EfPz.png)
Using the following example of setting up a bot to request email from a client
![requesting information from the customer](https://chatapp.online/images/2022/10/17/krO01bBWUsR2D2t4WNju2XfuKePtDqAsjQgYjUbW.png)
The system can request additional information from the customer.
In the screenshot, an email was requested from the client
Using the following example of setting up a bot to request email from a client