The chat window in CRM does not load / ChatApp
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The chat window in CRM does not load

ChatApp Dialog does not load in Bitrix24 when selecting ChatApp in a deal, contact, or lead.

бесконечная загрузка iFrame

 

Check your browser it may block cookies

    1. In the browser, click on the lock icon. And select Cookies.

      2. In the pop-up window, go to the Blocked tab and if the chatapp.online or Bitrix24 addresses are blocked, select it and click Allow. Then click Done.

     3. Refresh the page.

Check if the ad blocker is enabled

Sometimes an ad blocker causes problems with websites. 

Try to disable it on the Bitrix24 page.

 

Reinstalling the integration

Leave a request for integrator services