Basic concepts and terms / ChatApp
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Basic concepts and terms


Dialogflow is a cloud service by Google. The service allows creating chat bots that can recognize text and voice, and then generate a response using the neural networks.


An application that connects your company's WhatsApp, Telegram, Viber or Email account with the Bitrix24, Amo CRM, and Yclients portals. This allows employees to communicate with clients in their usual chat rooms of CRM systems. And clients can receive messages in their usual and convenient messengers.

ChatApp Dialog

A tool that combines all incoming calls and dialogs from all channels in a single window. Chat can be used without connected CRM systems together with the company's employees.

Open channels

Open Channels is a mechanism used by ChatApp to exchange messages between WhatsApp and Bitrix24. Open Channels are designed to do the following:

  • Collect messages that clients send to your company on the website, in the social networks, and using the instant messengers.
  • Distribute received messages among employees of your company.
  • Save customers’ contacts and correspondence in CRM Bitrix24.


Webhook is a mechanism that informs a system about an event occurred in another system.

Automation Rules

An automation rule is an algorithm that determines how leads and transactions are processed. Bitrix24 runs the algorithm when the element’s status changes to the required one.

A smart program developed by ChatApp, which is set up in your personal account and performs various functions, messages sent from the bot are processed by an external system. For the user, it looks like a normal conversation with a real person.

Personal Account

A section on the website, accessible to the user after logging in with their username and password for managing the connected lines.

My Business 
The main section in the personal account allows you to set up lines and channels, add company and employees, track metrics and assign roles.

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