Step 1. Check Bitrix24 connector settings
- It is necessary to check the correctness of entering the phone number in WhatsApp in the format 74952550620
- For Telegram, check the number in the format +74952550620 or username.
- For Bot, check username or URL.
Follow instructions on how to set up the connector
Step 2: Sometimes Bitrix24 does not delete the cache because of this, the widget may not work. To remove it manually try the following:
1. Use the Search Bar, and write in “Widget”. In Menu Items select “Website Widget”
![](https://chatapp.online/images/2023/1/20/ATBr7PGZwYt0JHI5kM1JWMRo0YCS288zniDYa4yT.png)
2. Click Edit -> Turn off the channel you are having problems with -> Save
3. Click Edit again -> Enable this channel -> Save
![](https://chatapp.online/images/2023/1/20/LwfGrQsRW4zCDTbFCBBDXfchUYdK8VR7ClqCekor.png)
![](https://chatapp.online/images/2023/1/20/o39l5Qh2qmGJuT9RgwE7GoRCtxu8t4Qs1ygy1aYb.png)
4. Turn Off and Turn On the Widget
![](https://chatapp.online/images/2023/1/20/SghSeYcnDiptcjkLDWrvsrXdUrJNk7iWIbaDSInK.png)
![](https://chatapp.online/images/2023/1/20/F3NrSKLaNzNTJ38ciFrBkiuxW5kDsQ9HzQX0obbD.png)
Changes to the widget will be applied in a minute. Wait a minute, reload the page and click on the desired channel in the widget.