Special characters for a button
ChatApp can display buttons in messages.
Displaying buttons is very easy, to do this, write a phrase in triple curly brackets in the text of the message, for example: {{{Reject button}}}.
You can send messages with buttons from:
- message boxes ChatApp dialog;
- ChatApp knowledge base by selecting a typical answer in which buttons are registered;
- knowledge base machine learning module;
- CRM robots and bots;
- internal messenger Bitrix24, amoCRM, YCLIENTS, Altegio and other CRMs;
- ChatApp Bot Builder.
The maximum length of one button is 25 characters.
Buttons in Channels
| With Buttons | No buttons |
Business channels: - Официальный WhatsApp business API - Вконтакте - Telegram бот - Viber бот Personal user accounts: - WhatsApp WEB | Avito |
Example of message:
Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, choose which gift for men or women do you want? Enter your answer: {{{men}}} {{{women}}} | |
| Channel message with buttons | Channel message without buttons |
Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, we can send gift for men or women, you choose. Enter your answer: ----- Buttons: [men] [women] | Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, we can send gift for men or women, you choose. Enter your answer: ------ Text: men women (text is displayed in the second message) |
In messengers, the use of buttons is configured differently
The buttons are visually displayed as clickable buttons.
In WhatsApp, only 3 buttons can be sent in one message. If more than one is sent, multiple messages will be send.
Buttons only work in messages to the community. Go to Community → Management → Messages → Bot Settings and turn on Bot abilities.
Video
Video tutorial “How to use answer buttons in messengers”.