Buttons in messengers and social networks / ChatApp
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Buttons in messengers and social networks

Special characters for a button

ChatApp can display buttons in messages.
Displaying buttons is very easy, to do this, write a phrase in triple curly brackets in the text of the message, for example: {{{Reject button}}}.
You can send messages with buttons from:

  • message boxes ChatApp dialog;
  • ChatApp knowledge base by selecting a typical answer in which buttons are registered;
  • knowledge base machine learning module;
  • CRM robots and bots;
  • internal messenger Bitrix24, amoCRM, YCLIENTS, Altegio and other CRMs;
  • ChatApp Bot Builder.

The maximum length of one button is 25 characters.

Buttons in Channels

With ButtonsNo buttons

Business channels:

- Официальный WhatsApp business API

- Вконтакте

- Telegram бот

- Viber бот

Personal user accounts:

- WhatsApp WEB

Avito

Email

Example of message:

Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, choose which gift for men or women do you want?

Enter your answer: {{{men}}} {{{women}}}

Channel message with buttonsChannel message without buttons

Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, we can send gift for men or women, you choose.

Enter your answer:

-----

Buttons: [men] [women]

Good afternoon You have previously ordered flowers from us, now you are our favorite customer and we want to send you a gift, we can send gift for men or women, you choose.

Enter your answer:

------

Text: men women

(text is displayed in the second message)

In messengers, the use of buttons is configured differently

The buttons are visually displayed as clickable buttons.

In WhatsApp, only 3 buttons can be sent in one message. If more than one is sent, multiple messages will be send.

Buttons only work in messages to the community. Go to Community → Management → Messages → Bot Settings and turn on Bot abilities.

Video

Video tutorial “How to use answer buttons in messengers”.

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