Robot for adding and removing interactive labels of dialogs
The Chat Label Robot automates the process of labeling and unlabeling conversations.
- Add a Robot named [ChatApp] Chat Labels;
- In the Robot settings menu, select License and Channel;
- Select a Label to highlight from the drop-down list. You can edit Tags in your ChatApp Dashboard;

- Specify the action that the Robot will perform: "Attach a tag to a chat" or "Unpin a tag from a chat";
The uniqueness of chats is determined by the Robot through the fields:
- Phone number - in the field you need to specify the phone number of the contact with whom the interaction will take place. You can specify multiple numbers separated by commas or semicolons.
- Chat ID - this information must be specified if other data is not available. If the contact is from the Telegram messenger, then it is enough to specify the Usernameof the user.
- Messenger - here you need to specify the "Messenger" field from the deal or lead card through the field mask. This field is required when the contact's phone number or other details are not available.
- The fields must be filled in according to the examples, otherwise the Robot may not recognize the entered data. By clicking on "..." you can select the available Field Masks;

- Next, you can configure the launch of the Robot and enter the Condition of work;
- After entering the data, click on the "Save" button. The robot will start when CRM enters the stage of working
- Installing Application
- Channels connection
- Messenger integration
- WhatsApp integration
- WhatsApp Business API integration
- Telegram integration
- Viber integration in Bitrix 24
- Telegram bot integration
- Integration of Avito
- How to start a dialogue with a Telegram user
- Send message first from CRM
- Duplicate leads and deals
- About BotApp24
- Install BotApp24
- Teach Chatbot
- Create Chatbot
- Connect Chatbot to Bitrix24
- Add Chatbot to Open Channel
- Test Chatbot
- Configure Data Collection
- Chatbot Response to WhatsApp Calls
- Setting up a chatbot to collect feedback
- Configure Regular Expressions
- Special Characters for Regular Expressions
- FAQ. BotApp24