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Repeated leads for incoming messages from instant messengers

Setting up repeat generation scenarios depends on CRM settings and Bitrix24 open channels settings.

Create Leads, Set Up

Refer to Manual - Repeat Leads

CRM Setup/Settings/CRM Setup/Miscellaneous


  • Turn off automatic re-sales registration;
  • Enable legacy lead scenario;

Set up lead creation in an open channel

Go to Menu CRM/Settings/CRM Setup/Other

Manage the options:

Disable repeat sales mode;
Enable legacy lead creation mode;


Setting Up an Open Line

Go to Menu CRM/Customers/Contact Center

Choose ChatApp connector - WhatsApp, Telegram or other

Repeat leads

Select - Settings

Set option - If client was not found in CRM: Auto create a new lead

Repeat leads


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