How to start a dialogue with a WhatsApp user
check the availability of the messenger in the contact or lead card. If the WhatsApp icon is displayed in color, you can write to this user by phone number. If the icon is displayed in gray, the messenger is not available and you cannot write to this user. When hovering over the gray icon, the notification "Not registered" will be displayed.

When you select the messenger WhatsApp business opens the chat open lines Bitrix24, in which you need to select a template ready response:



https://chat.chatapp.online Go to the single chat room and enter the username and password you received during registration.
Click the "Start a new dialog" button



To create typical WhatsApp response templates, the instructions are here
Restrictions and privacy settings
Unlike Telegram, WhatsApp's privacy settings do not allow you to hide your phone number or make it available only to contacts. Instead, the user can only hide their photo, details, groups, and status. The phone number is always available.
How to connect WhatsApp Business API →
How to connect WhatsApp Chat API →
- How to start a dialogue with a WhatsApp user
- Installing Application
- Channels connection
- Messenger integration
- WhatsApp integration
- WhatsApp Business API integration
- Telegram integration
- Viber integration in Bitrix 24
- Telegram bot integration
- Integration of Avito
- How to start a dialogue with a Telegram user
- Send message first from CRM
- Duplicate leads and deals
- About BotApp24
- Install BotApp24
- Teach Chatbot
- Create Chatbot
- Connect Chatbot to Bitrix24
- Add Chatbot to Open Channel
- Test Chatbot
- Configure Data Collection
- Chatbot Response to WhatsApp Calls
- Setting up a chatbot to collect feedback
- Configure Regular Expressions
- Special Characters for Regular Expressions
- FAQ. BotApp24