How to start a dialogue with a WhatsApp user / ChatApp
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How to start a dialogue with a WhatsApp user

WhatsApp Business API

1. Go to the lead, contact, or deal card and select the ChatApp tab.

2. Click on the WABA icon.

3. To write first, click on the icon on the right and select "ChatApp WABA Templates" from the list.

4. From the drop-down list, select the template.

5. Fill in the variables and click the "Send" button.

WhatsApp Business API Icon Color Meanings

 

Non-transparent - number is registered to WhatsApp


 

Semi-transparent - number is NOT registered on WhatsApp or could not be verified

Red - session is not active, dialogs existed


 

- the number is registered on WhatsApp, 

- communication has already occured, 24h session is NOT active

- can only write a template message

- the number is NOT registered on WhatsApp or could not be verified, 

- communication has already occurred, 24h session is NOT active

- can only write a template message

Green - session is active



 

- the number is registered on WhatsApp, 

- 24h session is active

- you can write any kind of messages

- the number is NOT registered on WhatsApp or could not be verified, 

- 24h session is active

- you can write any kind of message

Black - session is NOT active, no chats happened

- the number is registered on WhatsApp, 

- no previous communication, 24h session is NOT active

- can only write a template message

- the number is NOT registered on WhatsApp or could not be verified, 

- no previous communication, 24h session is NOT active

- can only write a template message

If a client replies to your message, you will be able to write any text, not just templates for 24 hours. 

After the 24-hour session is over, you will only be able to write a template message first.

The client can always write first, in which case you will again be able to write any text for 24 hours.

To create typical WhatsApp response templates, the instructions are here

1. Click the icon and select Add contact.

2. Go to the WABA tab.

3. In the Account field, select a line. And in the Responsible field, select the employee to whom the dialog with the user will be attached.

4. Select a template.

5. If the template contains variables, fill them in.

6. Enter the client's phone number.

7. Click send.

1. Select a deal or a contact.

2. Click on the phone number and select (WA-API).

3. Write a message and click send.

WhatsApp WEB

1. In Bitrix24, select contact or lead.

2. Go to the ChatApp tab.

3. Click the WhatsApp icon.

1. Press on the icon and select Add a contact.

2. In the Messengers field, select WhatsAppweb

3. In the Account field, select the line and in the Responsible field, select the employee who will be communicating with the contact.

4. Enter the phone number of the contact.

5. Change or keep the welcome message.

6. Click to start the dialogue.

1. Select a deal or a contact.

2. Click on the phone number and select (WebWA).

3. Write a message and click send.

Restrictions and privacy settings

Unlike Telegram, WhatsApp's privacy settings do not allow you to hide your phone number or make it available only to contacts. Instead, the user can only hide their photo, details, groups, and status. The phone number is always available.

How to connect WhatsApp Business API →

How to connect WhatsApp Chat API →

Interactive buttons in WhatsApp Chat API →

Setting up WhatsApp Public Links →
 

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