How to start a dialogue with a WhatsApp user

check the availability of the messenger in the contact or lead card. If the WhatsApp icon is displayed in color, you can write to this user by phone number. If the icon is displayed in gray, the messenger is not available and you cannot write to this user. When hovering over the gray icon, the notification "Not registered" will be displayed.

When you select the messenger WhatsApp business opens the chat open lines Bitrix24, in which you need to select a template ready response:

https://chat.chatapp.online Go to the single chat room and enter the username and password you received during registration.

Click the "Start a new dialog" button