Invite employees to the company in the My Business section
Make sure the correct company is selected in the main settings
Click New Condition + and select Dialog Distribution
Click Responsible Queue, and select the employees to be assigned as Responsible in Dialogs Pro.
In the distribution of responsible person field, you can select:
- Distribution uniform - responsible are distributed depending on how busy employees are. For example, if the employee already answers in another dialog. He will not be assigned as responsible for the new one.
- Everyone at the same time - the first one to start writing an answer in the dialogue will be assigned as responsible.
- Strictly turn - each dialogue is assigned in strict order of employees. For example, dialogue 1 - Nikita, dialogue 2 - Nikolay, dialogue 3 - Test EN, dialogue 4 - Nikita, etc.
Reset responsible on dialog open - if the option is disabled, the same employee will remain responsible on dialog re-open. If the option is enabled, the distribution will start again according to the specified behavior.
Repeated distribution of responsible persons if an employee is not online - if the option is disabled, the Bot will assign employees who are not currently working as responsible for the dialog. If the option is enabled, the distribution will start again according to the specified behavior.