The service is able to work without a CRM. Employees can answer clients in a single ChatApp Dialog window.
It is enough to buy a line with the necessary communication channels and connect them. Then go to a single ChatApp Dialog window or use the "Chat" section in your personal cabinet. No additional software and integrations are required.
We recommend reading the following information:
- Learn more about ChatApp Dialog: Channels in a single window;
- Distribution of incoming requests by categories: Interactive Dialog Tags;
- How to create a company in ChatApp: Create a company;
- Adding Employee Access: Customize employee access to lines;
- ChatApp Dialog mobile app: Android and iOS.
You may be interested in the following:
- Smart Mailing - a module that allows you to make smart mailings to customers using messengers WhatsApp and Telegram.
Read more: Smart mailing via messengers - WhatsApp and Telegram;
- Telegram parser - a tool for expanding your client base. Collects members' contacts from open groups in Telegram. The result of collecting contacts can be used in a smart mailing.
Read more: Telegram Groups Parser.