ChatApp integrates messengers and communication services into Kommo. Thanks to the integration, many communication methods become available and much more convenient to use directly from the crm system.
What channels does ChatApp integrate into Kommo?
In Kommo, you do not need to connect each messenger separately. It is enough to install the ChatApp widget and all channels on a paid license, as well as WEB-chat, will become available for use.
In amoCRM you can use:
- WhatsApp Business API - connecting the official WhatsApp Business API business account;
- WhatsApp Chat API - connecting a personal WhatsApp account;
- Telegram Personal - connecting a personal Telegram account;
- Telegram bot - connect Telegram bot;
- Viber bot - connect Viber bot;
- Vkontakte - connection of the Vkontakte group;
- Avito - connecting a personal Avito account.
What are the benefits of ChatApp integrations?
All ChatApp integrations share common features that each licensed channel used in Kommo has.
- The ability to work with a single web chat ChatApp WEB - all messages sent to a particular messenger will be displayed in a single web chat, which is available both from the ChatApp Personal Account and from Kommo;
- Support for the ChatApp quick response bot and setting up auto-replies - the quick response bot connects from the Personal Account and works in a web chat when you are unable to respond to customer messages on your own;
- Using the quick response database - the quick response database is a unique source of information that you collect independently and gradually;
- Contact blacklist management - you can block or unblock an unwanted contact;
- The ChatApp messaging widget for Salesbot is available - a branded ChatApp widget that allows you to send messages according to predefined settings;
- A script for selecting a message source, license, messenger and message template for outgoing messages in Salesbot is available - setting up an automatic outgoing message through Salesbot according to the required parameters;
- Possibility to label ChatApp dialogs via Salesbot - you can label important dialogs with special labels.
Advantages of ChatApp messengers
Each connected ChatApp messenger has a lot of functionality compared to the standard Kommo integration. Delivery and read statuses of messages, verification of numbers, the ability to start a dialogue by the user's phone number and much more.