In this article will go through the whole process of a phone number connection to WhatsApp Business API (WABA):
To connect WhatsApp Business API/CloudAPI you need to have:
- Personal Facebook account.
- Access to your registered Facebook Business Manager account.
- No problems with your Facebook advertising account. If you launched advertising earlier, make sure there are no problems with your ad account.
- The phone number connected to WhatsApp Business must be active and receive both calls and SMS. Make sure that answering machines and IVR (voice systems) on this number are disabled.
- Deleted WhatsApp account (not the application), before starting the connection process.
- Administrator access to Facebook Business Manager to implement settings and manage connections.
1. Send us a link to your company on Facebook
2. In Facebook Business Manager, add access for our employee, he will provide the address, when contacting
3. Send us a new company phone number to connect to WhatsApp Business API in Facebook Business Manager, the work number can be connected later.
4. Send ChatApp managers the full address of the company specified when confirming the company in Facebook* Business Manager. Desired WhatsApp company name and Icon. Title requirement. Check name status here.
The verification of the company takes place on the side of Facebook*, so it can take from several hours to several weeks. Performing actions according to the instructions increases the chances of passing the check faster.
6. Creation and moderation of the first text template
The ChatApp manager will consult, prepare and send a text template for moderation in WhatsApp, from which the business will begin interacting with the audience. It takes more time to check the first message than the subsequent ones - 2-3 hours. Further coordination takes 3-5 minutes.
7. Testing the operation of the HSM template
After moderating the first template, you can test sending a message to ChatApp Dialog, ChatApp mobile application, Bitrix24 CRM, or amoCRM.
8. Training in working with the WhatsApp Business API account and its basic settings
If necessary, the ChatApp manager will train you to work with your WhatsApp Business API account and its basic settings
The entire WhatsApp Business API connection procedure for a verified Facebook* company account usually takes 2-3 days.
More to read