After installing the ChatApp application in the Bitrix24 marketplace, ChatApp connectors are created in the «Contact Center» section to configure channel connections to open lines:
ChatApp connectors in Bitrix24 contact center:
- ChatApp-WACA - WhatsApp Cloud API channel connection settings;
- ChatApp-WABA - setting up an official channel connection WhatsApp Business API;
- ChatApp-Telegram personal - Telegram channel connection settings;
- ChatApp-Viber - Viber bot channel connection settings;
- ChatApp - Telegram bot - Telegram bot channel connection settings;
- ChatApp - Avito - Avito channel connection settings;
- ChatApp - Instagram* - Instagram* channel connection settings;
- ChatApp - Facebook* - Facebook* channel connection settings;
- ChatApp - Vkontakte - Vkontakte channel connection settings.
To connect a channel to a new or existing open line:
- Click on the desired connector.
- In the menu, specify whether to create a new open line or connect to an existing one.
3. Click «Connect».
4. In the settings under the «Account» section, select the ChatApp license associated with the desired channel.
5. Click «Save and Connect».
The channel has been added to the open line.
You can then proceed to configure the Bitrix24 open line and add responsible team members who will receive notifications about new messages.
Quick access to the conversation can be obtained in the ChatApp tab, which becomes available after the application is installed—in the contact, lead, or deal card.