Dialogflow
Dialogflow is a cloud service by Google for creating chat bots that can recognize text and voice, and then generate their own response using a neural network.
ChatApp
ChatApp is an application that connects your company's WhatsApp, Telegram, Viber or Email account with the Bitrix24, amoCRM, and Yclients portals. This allows employees to communicate with clients in their usual chat rooms of CRM systems. And clients can receive messages in their usual and convenient messengers.
ChatApp Dialog
ChatApp Dialog is a tool that combines all incoming calls and dialogs from all channels in a single window. Chat can be used together with the company's employees without connected CRM systems.
Webhook
Webhook is a mechanism that notifies one system of events in another system.
Open channels
Open Channels is a mechanism used by ChatApp to exchange messages between WhatsApp and Bitrix24. Open Channels are designed to do the following:
- Collect messages that clients send to your company on the website, in the social networks, and using the instant messengers.
- Distribute the received messages to the employees of your company.
- Save clients’ contacts and correspondence in Bitrix24 CRM.
Robots
This is a pre-planned lead and transaction processing algorithm that is triggered in Bitrix24 when the element’s status changes to the required one.
Bot
This is a smart program developed by ChatApp, which is set up in your personal account and performs various functions, messages sent from the bot are processed by an external system. For the user, it looks like a normal conversation with a real person.
Personal account
This is a section on the website, accessible to the user after logging in with their username and password.
Selected company
This is the main section in the personal account allowing you to set up lines and channels, add company and employees, track metrics and assign roles.