How to start a dialogue with a WhatsApp user

1. Go to the lead, contact, or deal card and select the ChatApp tab.

2. Click on the WABA icon.

3. To write first, click on the icon on the right and select "ChatApp WABA Templates" from the list.

4. From the drop-down list, select the template.

5. Fill in the variables and click the "Send" button.

WhatsApp Business API Icon Color Meanings

If a client replies to your message, you will be able to write any text, not just templates for 24 hours. 

After the 24-hour session is over, you will only be able to write a template message first.

The client can always write first, in which case you will again be able to write any text for 24 hours.

1. Click the icon and select Add contact.

2. Go to the WABA tab.

3. In the Account field, select a line. And in the Responsible field, select the employee to whom the dialog with the user will be attached.

4. Select a template.

5. If the template contains variables, fill them in.

6. Enter the client's phone number.

7. Click send.

1. Select a deal or a contact.

2. Click on the phone number and select (WA-API).

3. Write a message and click send.

1. In Bitrix24, select contact or lead.

2. Go to the ChatApp tab.

3. Click the WhatsApp icon.

1. Press on the icon and select Add a contact.

2. In the Messengers field, select WhatsAppweb

3. In the Account field, select the line and in the Responsible field, select the employee who will be communicating with the contact.

4. Enter the phone number of the contact.

5. Change or keep the welcome message.

6. Click to start the dialogue.

1. Select a deal or a contact.

2. Click on the phone number and select (WebWA).

3. Write a message and click send.