Response to messages

Go to the Custom Fields in Bitrix24.

Add a new field or select from existing fields.

Select an existing field by clicking on its name.

 example: PHONE, EMAIL, UF_123123332

Standard field codes can be found here: lead, deal, contact, company

User field codes must be taken from the url when visiting the field editing page. For example: https://portal.bitrix24.ru/crm/configs/fields/CRM_LEAD/edit/UF_CRM_614D2FEF694EE/ - here UF_CRM_614D2FEF694EE - this is the desired id (code) of the field.

Only non-multiple string fields are supported for user-defined fields.

Field saving logic:

When information is received for saving from the bot, a special system message is sent to the OL chat (you cannot without it).

Then we get the linked entities to the chat at the moment (lead, deal, contact, company).

On the found entities, we try to establish the transmitted data.

Important: It is necessary to have a company in the "My Business" module, in the settings of which the bitrix portal must be connected to the company.

Examples

Finished\? matches “Finished?”
^http matches strings that begin with http
[^0-9] matches any character not 0-9
ing$ matches “exciting” but not “ingenious”
gr.y matches “gray“, “grey”
Red|Yellow matches “Red” or “Yellow”
colou?r matches colour and color
Ah? matches “Al” or “Ah”
Ah* matches “Ahhhhh” or “A”
Ah+ matches “Ah” or “Ahhh” but not “A”
[cbf]ar matches “car“, “bar“, or “far”
[a-zA-Z] matches ascii letters a-z (uppercase and lower case)